FAQ

Order Status
Orders are processed within 24–48 hours. Once shipped, you’ll receive an email with a tracking number to monitor your delivery.

Order Cancellation
If your order qualifies for cancellation, a $5 restocking fee will apply.

Cancel a Subscription
To cancel a subscription, go to the bottom of our website and click “Subscription Management.”

Shipping Time
Orders are shipped from the USA, Europe, and Asia.

• U.S. delivery: 7–14 business days

• International delivery: up to 14 business days

International Shipping
Yes, we ship worldwide.

Website Security
Our website uses SSL encryption to protect your personal and payment information.

Placing an Order
Select your product, click “Add to Cart,” enter your shipping details, and complete checkout.

Refunds & Returns
If your item arrives damaged, contact us for assistance. Returns are accepted within 30 days of delivery if the item is unused and in its original packaging. Customers are responsible for return shipping costs. Refunds are processed 3–6 business days after inspection.

Need More Help?
If your question isn’t listed here, please contact us.

Email: support@CharmingCacti.com